Accessibility Standards Plan

Corporate

This policy outlines CIRA’s standards to providing a welcoming, accessible and inclusive environment for all persons with disabilities in compliance with the Accessibility Policy for Ontarians with Disabilities Act.

Accessibility Standards Plan (PDF)

Accessible version follows:

AODA Customer Service Standard

AODA Customer Service Standard
Compliance Date Description Action Responsibility Status
January 1, 2012 Establishment of policies, practices and procedures to comply with Regulation 429/07 CIRA has developed a policy that governs the provision of goods and services to persons with disabilities. The policies and procedures include:
  • Taking into account person’s disability when communicating with them.
  • Welcomes service animals and support persons
  • Provides notice of service disruptions.
  • Provides a feedback process.
  • Provides notice of availability of accessible formats on request.
HR Completed
January 1, 2012 Training CIRA has trained all employees who interact with third parties and the public, and all members of the team who develop policies and procedures for CIRA on the provision of our goods and services to persons with disabilities. HR Completed

AODA Integrated Standards

General

AODA Integrated Standards
Compliance Date Description Action Responsibility Status
January 1, 2014 Establishment of Accessibility Policy to comply with Ontario Regulation 191/11
  • CIRA has developed an accessibility policy for the Integrated Standards that apply to CIRA including Information and Communication and Employment.
  • CIRA has outlined the strategy to prevent and remove barriers for persons with disabilities in this plan.
  • The policy will be publically available in an accessible format when requested.
HR
Legal
Completed by December 31, 2014
January 1, 2015 Training
  • CIRA will train all employees and all persons who participate in developing our policies on the requirements of the accessibility standards and the Human Rights Code as it pertains to persons with disabilities.
  • CIRA will maintain a record of training.
HR Completed by December 31, 2014

AODA Information and Communication Standard

AODA Information and Communication Standard
Compliance Date Description Action Responsibility Status
January 1, 2015 Feedback
  • CIRA is reviewing all types of feedback processes.
  • CIRA will ensure that the processes for receiving and responding to feedback are accessible and available in alternate formats when requested.
MarCom
PSG
HR
In progress
January 1, 2016 Accessible formats and communication support
  • CIRA will evaluate options for various accessible formats.
  • CIRA will consult with the person making the request to determine a suitable accessible format which takes into account the person’s disability.
  • Accessible formats will be made available in a timely manner and at a cost that is no more than the regular cost charged to other persons.
MarCom
Dev
In progress
January 1, 2021 Accessible websites and web content that conform with WACG2.0 level AA

Note: All WCAG 2.0 requirements only apply to websites, web content and web based applications that CIRA controls, directly or through a contractual relationship and where meeting the requirements are technically feasible.

  • CIRA will ensure that all existing and new websites and web content will conform to WACG 2.0 Level AA.
MarCom
Dev
In progress

AODA Employment Standard

AODA Employment Standard
Compliance Date Description Action Responsibility Status
January 1, 2016 Recruitment, Assessment and Selection
  • CIRA will notify internal and external job applicants that accommodations for disabilities will be provided when requested and to support their participation in all aspects of the recruitment process.
  • Notification of accommodations will be included on all job postings and verbally communicated with applicants.
  • Alternative formats will be provided when requested.
  • CIRA will consult with the applicant to determine suitable accommodation for the applicant’s disability and provide accommodation or support accordingly
HR
Hiring
Managers
In progress
January 1, 2016 Notice to successful applicants
  • When making an offer of employment, CIRA will advise the employee of CIRA’ s policies to provide accommodation for disability, both verbally and in writing within the offer package.
HR
Managers
Team Leaders
In progress
January 1, 2016 Informing employees of support
  • CIRA will inform employees of our policies used to support employees with disabilities. This will be provided through training of our accessibility policies.
  • When requested, CIRA will provide communication support for employees to perform their jobs. Such support may include screen readers, large print documents, or a quiet location to perform their work. Such support will be made aware and available to employees in the workplace
HR
Managers
Team Leaders
In progress
January 1, 2012 Individualizes Emergency Response Information
  • When requested, CIRA will develop and document an individualized emergency response information plan
  • CIRA will communicate to all employees that this plan is available for employees with temporary or permanent disabilities.
  • The individualized emergency response plan will be reviewed once the employee moves to a different location in the organization and when CIRA reviews general emergency response plans.
HR
JHSC
Ongoing
January 1, 2016 Documented Individual Accommodation Plans
  • CIRA will ensure that employees with disabilities are provided with appropriate accommodations to meet the specific needs of the individual.
  • CIRA will work with employees, when requested, to prepare and document individual accommodation plans. These plans apply to both temporary and permanent disabilities.
  • The plan will be a written process for the accommodation of employees with disabilities and will be provided in an accessible format when requested.
HR
Managers
Ongoing
January 1, 2016 Return to work process
  • CIRA will develop and document a return to work process for employees who have been absent from work due to a disability and require disability related accommodations in order to return to work.
  • Depending on the nature of the disability, the return to work process may include the provision of communication support and/or, for example, assistive devices, fewer hours, retraining and transitional work.
HR
Managers
Ongoing
January 1, 2016 Performance management, career development and advancement
  • CIRA will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans when providing feedback to employees regarding their performance.
  • CIRA will take into account the accessibility needs as well as individual accommodation plans for employees with disabilities when providing career development and advancement.
HR
Managers
Team Leaders
Ongoing