Appendix: The state of Canada's internet

3Type of internet connection at home

Type of connection 2016 2017

Source: CIRA research March 2017
2016: n=1,193
2017: n=1,195

Broadband (i.e., DSL, cable, fibre optic) 85% 87%
Satellite 6% 6%
Dial-up 2% 2%
Don’t know/no home internet 7% 5%

4Satisfaction with speed of internet connection at home

Satisfaction level 2016 2017

Source: CIRA research March 2017
2016: n=1,180
2017: n=1,188

TOTAL SATISFIED 81% 81%
Very satisfied 34% 35%
Somewhat satisfied 46% 46%
Neither satisfied nor dissatisfied 10% 7%
Somewhat dissatisfied 7% 8%
Very dissatisfied 2% 3%
TOTAL DISSATISFIED 9% 11%
Don’t know <1% 1%

5Value for money of home internet service

Value level 2016 2017

Source: CIRA research March 2017
2016: n=1,180
2017: n=1,188

TOTAL GOOD VALUE 55% 54%
Very good value for money 17% 17%
Somewhat good value for money 38% 36%
Neither good nor poor value for money 25% 20%
Somewhat poor value for money 11% 16%
Very poor value for money 6% 6%
TOTAL POOR VALUE 17% 22%
Don’t know/Doesn’t apply 3% 4%

6Amount of data included with home internet package

Amount of data 2016 2017

Source: CIRA research March 2017
2016: n=1,180
2017: n=1,188

Less than 20 GB 4% 4%
20-49 GB 7% 6%
50-99 GB 6% 8%
100-149 GB 6% 6%
150-199 GB 4% 5%
200 or more GB 12% 11%
Unlimited 29% 31%
Don’t know 32% 29%

7Likelihood of switching internet service providers in next 3 months

Likelihood of switching 2014 2015 2016 2017

Source: CIRA research March 2017
2016: n=1,180
2017: n=1,188

TOTAL LIKELY 18% 15% 13% 17%
Very likely 5% 4% 4% 4%
Somewhat likely 13% 11% 8% 13%
Neither likely nor unlikely 21% 20% 21% 19%
Somewhat unlikely 18% 21% 18% 18%
Very unlikely 40% 40% 44% 42%
TOTAL UNLIKELY 58% 61% 62% 60%
Don’t know 3% 4% 4% 4%

8Importance Canada’s ISPs build infrastructure so communications/data remain in Canada

Level of importance 2016 2017

Source: CIRA research March 2017
2016: n=1,200
2017: n=1,200

TOTAL IMPORTANT 75% 81%
Very important 42% 53%
Somewhat important 33% 28%
Neither important nor unimportant 15% 11%
Not very important 3% 2%
Not important at all 1% 1%
TOTAL NOT IMPORTANT 4% 3%
Don’t know 6% 5%

9Awareness that Canada’s internet infrastructure runs through the U.S.

Awareness 2016 2017

Source: CIRA research March 2017
2016: n=1,200
2017: n=1,200

Yes 29% 31%
No 59% 57%
Don't know 12% 13%

10Awareness that many Canadain cloud services store data on servers in the U.S.

Awareness 2016 2017

Source: CIRA research March 2017
2016: n=1,200
2017: n=1,200

Yes 33% 36%
No 56% 54%
Don't know 11% 10%

11Level of concern about security/privacy of personal information if stored/routed through U.S.

Level of concern 2016 2017

Source: CIRA research March 2017
2016: n=1,200
2017: n=1,200

TOTAL CONCERNED 64% 76%
Very concerned 29% 41%
Somewhat concerned 36% 35%
Neutral 20% 14%
Not very concerned 9% 5%
Not concerned at all 3% 2%
TOTAL NOT CONCERNED 11% 7%
Don’t know 4% 3%