Compliance

Oversight of .CA policies

The mission of the Canadian Internet Registration Authority (CIRA) is to foster the development of .CA as a stable, secure and trusted public resource for all Canadians. The goal of the Office of Compliance is to support the organizational mission by ensuring all contracted parties meet their contractual obligations. We achieve this goal through our compliance programs that allow us to have oversight of all contracted parties.

Best practices surrounding your .CA registration

Your .CA is your online identity. Find out why keeping your .CA contact information up-to-date, maintaining compliance and timely renewals are important.

Are you being validated?

All .CA domain names must be registered by individuals or companies with a connection to Canada. Want to know more about the Registrant Information Validation Process?

Proof of compliance

In order to demonstrate that they meet Canadian Presence Requirements, domain Registrants must obtain documentation of proof in one of 18 broad categories. Find out where to get the right documents.

.CA Compliance FAQs

What are Canadian Presence Requirements?

To register  a .CA domain, individuals or businesses must have a connection to Canada. The requirements are outlined in CIRA's Canadian Presence requirements for Registrants.

Why do I need to meet presence requirements?

Through public consultation, CIRA determined that the .CA domain space, Canada’s country code top-level domain (ccTLD) should be developed as a key public resource for the social and economic development of all Canadians.  Accordingly, persons or businesses that register a .CA domain name must meet Canadian Presence Requirements and provide supporting documentation when requested.

Where do I send my documents?

You can submit documentation to us by using our secure web form, by email compliance@cira.ca or by fax at 1-800-285-0517

What does CIRA do with my personal documentation?

CIRA will only use your documentation for the purpose of validating your compliance with the Canadian Presence Requirement Policy for Registrants.  CIRA will destroy your information within 60 days of confirming your compliance.

What is a country code top-level (ccTLD)?

It is a top-level domain generally used or reserved for a country, a sovereign state, or a dependent territory. All ASCII ccTLD identifiers are two letters long, and all two-letter top-level domains are ccTLDs.

My registrar has informed me that my domain name is subject to a compliance audit by CIRA what does that mean?

This means CIRA has initiated a request for your documentation so we can validate that you comply with CIRA’s Canadian Presence Requirement for Registrants policy. 

Can I transfer my domain during the compliance audit process?

No.  During the validation process, CIRA restricts the domain from being updated or transferred.

How can I update my personal information during the compliance audit process?

During the validation process, CIRA restricts the domain from being updated or transferred.  No updates will be permitted until CIRA approves the validation request. 

Can I register my sole proprietorship under the Corporate Candian Presence Requirement category?

No.  As a sole proprietor, you must register as a Canadian Citizen.

Is my international trademark valid for CIRA?

No.  To comply with the Trademark Canadian Presence Requirement category, you must have a registered Canadian Trademark.

Can I retrieve a domain that has been deleted during the RIV process?

No.  If CIRA did not approve the validation request and your domain was deleted, the domain will become available for public registration on a first come, first served basis.

What is the difference between .ca & .com, .net, .org, etc.?

.CA is the Internet country code top-level domain (ccTLD) for Canada whereas generic top-level domains (gTLDs), like .com and others, are intended for general use.