CIRA's Domain Name Dispute Resolution Policy offers guidelines to arbitrate disputes over .CA domain names.
Accessible version follows:
CIRA Domain Name Dispute Resolution Policy
Version 1.3 (August 22, 2011)
PARAGRAPH 1 – INTRODUCTION
1.1 Purpose. The purpose of this CIRA Domain Name Dispute Resolution Policy (the “Policy”) is to provide a forum in which cases of bad faith registration of domain names registered in the dot-ca country code top level domain name registry operated by CIRA (the “Registry”) can be dealt with relatively inexpensively and quickly.
1.2 Scope. The Policy sets forth the terms and conditions for resolution by arbitration of a dispute between a person (the “Registrant”) who has obtained the registration of a domain name in the Registry (the “Registration”) and any other person (other than CIRA or a CIRA certified registrar (a “Registrar”) acting in its capacity as Registrar) concerning the registration of the domain name. For the purposes of this Policy, “domain name” means the domain name excluding the “dot-ca” suffix and the suffixes associated with all third and fourth level domain names accepted for registration by CIRA.
1.3 Rules. A dispute resolution proceeding initiated under the Policy (a “Proceeding”) is also subject to the CIRA Dispute Resolution Rules (the “Resolution Rules”).
1.4 Eligible Complainants. The person initiating a Proceeding (the “Complainant”) must, at the time of submitting a complaint (the “Complaint”), satisfy the Canadian Presence Requirements for Registrants (the “CPR”) in respect of the domain name that is the subject of the Proceeding unless the Complaint relates to a trade-mark registered in the Canadian Intellectual Property Office (“CIPO”) and the Complainant is the owner of the trade-mark.
1.5 Dispute Resolution Service Provider. All Proceedings will be administered by a dispute resolution service provider approved by CIRA (the “Provider”).
1.6 Role of CIRA. CIRA will not participate in any way in any Proceeding other than as expressly provided in the Policy and the Resolution Rules.
1.7 Alternative Proceedings. The availability of a Proceeding pursuant to the Policy will not prevent either the Registrant or the Complainant from submitting a dispute between them to a judicial or administrative proceeding, arbitration, mediation or any other procedure at any time for independent resolution. However, unless otherwise agreed among the Complainant, the Registrant and the Provider, neither the Complainant nor the Registrant will take any action to cause or permit the provisions of any foreign or domestic legislation relating to arbitration of disputes to apply to the conduct of any Proceeding.
1.8 Amendments. CIRA reserves the right to amend the Policy at any time. Any amended Policy will become effective thirty (30) calendar days after the amended Policy is posted on CIRA’s website. The version of the Policy in effect at the time a Proceeding is initiated will apply to the Proceeding.
1.9 Commitments by Complainant. By initiating a Proceeding, the Complainant:
agrees that the Complainant will be bound by the provisions of the Policy and the Resolution Rules; and
represents and warrants to CIRA and the Registrant that: (i) the Complainant satisfies the CPR at the time of submitting the Complaint or the Complaint relates to a trade-mark registered in CIPO and the Complainant is the owner of the trademark; and (ii) if CIRA transfers the Registration that is the subject of the Proceeding to the Complainant at the time of transfer, the Complainant, will satisfy the CPR in respect of the domain name that is subject of the Proceeding.
PARAGRAPH 2 - COMPLAINT
2.1 Initiation of Proceeding. A Proceeding is initiated by the submission of a Complaint by a Complainant with a Provider in accordance with the Resolution Rules.
2.2 Administration of Proceeding. The Provider will administer the Proceeding in accordance with the Policy and the Resolution Rules.
2.3 Fees. The fees charged by a Provider in connection with a Proceeding are set out in the Resolution Rules.
2.4 Restriction on Registration Transactions. Upon the receipt of notice by CIRA from a Provider of the submission of a Complaint to the Provider, unless otherwise permitted by the Policy, CIRA will not allow the Registration that is the subject of the Complaint to be deleted, or transferred to another person, and the Registration will be so marked in CIRA’s records.
2.5 Permitted Transactions. CIRA may suspend, delete or modify the Registration that is the subject of a Complaint in accordance with the terms of the agreement between the Registrant and CIRA concerning the Registration (the “Registrant Agreement”). After the date on which CIRA receives one of the communications or documents listed below, CIRA will delete the reference to the Proceeding in CIRA’s records and CIRA may allow the Registration to be deleted or transferred to another person:
notice from the Provider that the Proceeding is concluded or terminated;
appropriate written or electronic instructions from the Registrant’s Registrar to transfer the Registration to the Complainant, along with written or electronic instructions from the Registrant to CIRA confirming that they wish to transfer the domain name to the Complainant;
a copy of an agreement executed by both the Registrant and the Complainant settling the Complaint; or
a certified copy of an order, ruling, judgment or decision of a court, tribunal, board, administrative body or commission in Canada or an arbitrator disposing of the Complaint.
CIRA will have the right but not the obligation to take any steps to verify the validity of the communication or document. If CIRA receives and accepts any of the above noted communications, CIRA will notify the Provider upon the execution of the deletion or transfer.
PARAGRAPH 3 - BASIS FOR COMPLAINT
3.1 Applicable Disputes. A Registrant must submit to a Proceeding if a Complainant asserts in a Complaint submitted in compliance with the Policy and the Resolution Rules that:
the Registrant’s dot-ca domain name is Confusingly Similar to a Mark in which the Complainant had Rights prior to the date of registration of the domain name and continues to have such Rights;
the Registrant has no legitimate interest in the domain name as described in paragraph 3.4; and
the Registrant has registered the domain name in bad faith as described in paragraph 3.5.
For the purposes of this Policy, the date of registration of a domain name is the date on which the domain name was registered in the Registry or the predecessor registry operated by the University of British Columbia by the Registrant or a predecessor in title of the Registrant.
3.2 Mark. A “Mark” is:
a trade-mark, including the word elements of a design mark, or a trade name that has been used in Canada by a person, or the person’s predecessor in title, for the purpose of distinguishing the wares, services or business of that person or predecessor or a licensor of that person or predecessor from the wares, services or business of another person;
a certification mark, including the word elements of a design mark, that has been used in Canada by a person or the person’s predecessor in title, for the purpose of distinguishing wares or services that are of a defined standard;
a trade-mark, including the word elements of a design mark, that is registered in CIPO; or
the alphanumeric and punctuation elements of any badge, crest, emblem or mark in respect of which the Registrar of Trade-marks has given public notice of adoption and use pursuant to paragraph 9(1)(n) of the Trade-marks Act (Canada).
3.3 “Confusingly Similar”. In determining whether a domain name is “Confusingly Similar” to a Mark, the Panel shall only consider whether the domain name so nearly resembles the Mark in appearance, sound or the ideas suggested by the Mark as to be likely to be mistaken for the Mark.
3.4 Legitimate Interests. For the purposes of paragraphs 3.1(b) and 4.1(c), any of the following circumstances, in particular but without limitation, if found by the Panel to be proved based on its evaluation of all evidence presented, shall demonstrate that the Registrant has a legitimate interest in a domain name:
the domain name was a Mark, the Registrant used the Mark in good faith and the Registrant had Rights in the Mark;
the Registrant registered the domain name in Canada in good faith in association with any wares, services or business and the domain name was clearly descriptive in Canada in the English or French language of: (i) the character or quality of the wares, services or business; (ii) the conditions of, or the persons employed in, production of the wares, performance of the services or operation of the business; or (iii) the place of origin of the wares, services or business;
the Registrant registered the domain name in Canada in good faith in association with any wares, services or business and the domain name was understood in Canada to be the generic name thereof in any language;
the Registrant used the domain name in Canada in good faith in association with a non-commercial activity including, without limitation, criticism, review or news reporting;
the domain name comprised the legal name of the Registrant or was a name, surname or other reference by which the Registrant was commonly identified; or
the domain name was the geographical name of the location of the Registrant’s non-commercial activity or place of business.
In paragraph 3.4(d) “use” by the Registrants includes, but is not limited to, use to identify a web site.
3.5 Registration in Bad Faith. For the purposes of paragraphs 3.1(c) and 4.1(b), any of the following circumstances, in particular but without limitation, if found by the Panel to be present, shall be evidence that a Registrant has registered a domain name in bad faith:
the Registrant registered the domain name, or acquired the Registration, primarily for the purpose of selling, renting, licensing or otherwise transferring the Registration to the Complainant, or the Complainant’s licensor or licensee of the Mark, or to a competitor of the Complainant or the licensee or licensor for valuable consideration in excess of the Registrant’s actual costs in registering the domain name, or acquiring the Registration;
the Registrant registered the domain name or acquired the Registration in order to prevent the Complainant, or the Complainant’s licensor or licensee of the Mark, from registering the Mark as a domain name, provided that the Registrant, alone or in concert with one or more additional persons has engaged in a pattern of registering domain names in order to prevent persons who have Rights in Marks from registering the Marks as domain names;
the Registrant registered the domain name or acquired the Registration primarily for the purpose of disrupting the business of the Complainant, or the Complainant’s licensor or licensee of the Mark, who is a competitor of the Registrant; or
the Registrant has intentionally attempted to attract, for commercial gain, Internet users to the Registrant’s website or other on-line location, by creating a likelihood of confusion with the Complainant’s Mark as to the source, sponsorship, affiliation, or endorsement of the Registrant’s website or location or of a product or service on the Registrant’s website or location.
PARAGRAPH 4 - DECISION AND REMEDIES
4.1 Onus. To succeed in the Proceeding, the Complainant must prove, on a balance of probabilities, that:
and the Complainant must provide some evidence that:
the Registrant’s dot-ca domain name is Confusingly Similar to a Mark in which the Complainant had Rights prior to the date of registration of the domain name and continues to have such Rights; and
the Registrant has registered the domain name in bad faith as described in paragraph 3.5;
the Registrant has no legitimate interest in the domain name as described in paragraph 3.4.
Even if the Complainant proves (a) and (b) and provides some evidence of (c), the Registrant will succeed in the Proceeding if the Registrant proves, on a balance of probabilities, that the Registrant has a legitimate interest in the domain name as described in paragraph 3.4.
4.2 Decision and Amendment to a Decision. The panel appointed to decide the Proceeding (the “Panel”) will consider all the evidence presented in the Proceeding and will render its decision in accordance with the Policy and the Resolution Rules. The Panel may amend a decision pursuant to the Resolution Rules. The Panel shall be wholly responsible for the accuracy of the decision, the corrigendum, and any references therein. CIRA is not responsible for the decision and, if applicable, the corrigendum, and CIRA will not make any amendments to the decision.
4.3 Remedies. If the Panel decides in favour of the Complainant, the Panel will decide whether the Registration should be deleted or transferred to the Complainant.
4.4 Notice and Publication of Decision or Corrigendum. The Provider shall notify the Complainant, the Registrant, the Registrant's Registrar and CIRA of the Panel's decision or, if applicable, the corrigendum pursuant to the Rules. CIRA will, in accordance with the Rules, publish each decision in a Proceeding in full on CIRA's website.
4.5 Implementation of Decision. If a Panel decides in a Proceeding by way of its decision that a Registration is to be deleted or transferred, and CIRA is satisfied that the Complainant satisfies the CPR in respect of the domain name that is subject of the Proceeding, CIRA will implement the decision as soon as practicable but no sooner than thirty (30) days after the date on which CIRA is notified by the Provider that the Complainant, the Registrant, the Registrant’s Registrar have been notified by the Provider of the Panel’s decision. If the Panel decides that the Registration should be transferred, CIRA is not required to effect the transfer until the Complainant enters into a Registrant Agreement with CIRA. However, if during the thirty (30) day period, CIRA receives official documentation (such as a copy of a Notice of Action or Statement of Claim or like document) issued by a Canadian court that the Registrant has commenced a legal proceeding against the Complainant in respect of the domain name that is subject of the Proceeding, CIRA will not implement the Panel’s decision, and will take no further action until CIRA receives (i) evidence satisfactory to CIRA of a resolution between the parties; (ii) evidence satisfactory to CIRA that such proceeding has been dismissed or withdrawn; or (iii) a copy of an Order from such Court dismissing such proceeding or ordering that the Registrant does not have the right to continue using the domain name.
4.6 Bad Faith of Complainant. If the Registrant is successful, and the Registrant proves, on a balance of probabilities, that the Complaint was commenced by the Complainant for the purpose of attempting, unfairly and without colour of right, to cancel or obtain a transfer of any Registration which is the subject of the Proceeding, then the Panel may order the Complainant to pay to the Provider in trust for the Registrant an amount of up to five thousand dollars ($5000) to defray the costs incurred by the Registrant in preparing for, and filing material in the Proceeding. The Complainant will be ineligible to file another Complaint in respect of any Registration with any Provider until the amount owing is paid in full to the Provider.
PARAGRAPH 5 - LIMITATION OF LIABILITY
5.1 Limitation on Liability. In no event will CIRA, the Registrant’s Registrar, any Provider or their respective directors, officers, members, employees, agents or representatives, or any member or members of a Panel, be liable to a Registrant, a Registrant’s Registrar, a Complainant or any other person for any loss, damages or expense including, without limitation, any special, indirect, incidental, exemplary, punitive or consequential damages, or economic loss or damages resulting from loss of use, lost business revenue, lost profits or third party damages arising from or in any way connected with:
the application of the Policy or the Resolution Rules by any of them;
a decision or corrigendum rendered by a Panel in a Proceeding;
CIRA’s compliance with any order, ruling, decision, corrigendum, or judgment made by a Panel in a Proceeding or by any court, tribunal, board, administrative body, commission or arbitrator; or
any action taken or not taken by CIRA, the Registrant’s Registrar, a Provider or a Panel or a member of a Panel in consequence of the Resolution Rules or this Policy, including without limitation paragraph 5.1(a), 5.1(b) or 5.1(c).
5.2 Exception to Limitation. In no event is the limitation of liability set out in paragraph 5.1 intended to limit the liability of the Provider for the Provider’s gross negligence or willful misconduct or a member of a Panel for the member’s gross negligence or willful misconduct.