Registrant FAQs

Below you will find frequently asked questions in regards to managing your .CA domain name.

Confused about who's who in the domain name world? Understanding the three Rs should help! For more information watch the video below.

 

How can I remove the 60 day lock from my domain name?

A 60 day lock is only applied to new domain name registrations and when transferring a domain from one Registrar to another. When applied, the lock prevents the domain name from being transferred from one Registrar to another and cannot be removed early. If the account is locked for any other reason please contact your Registrar.

My Registrar has not provided me with my Authorization code, what are my options?

To obtain the Authorization code for your domain you must submit and Authorization code request from the administrative email address listed in your domain profile. The Registrar must provide the Authorization code within 5 calendar days of the valid request, and must remove any Registrar locks applied on the domain name. Should you not receive the Authorization in 5 calendar days,, you can escalate the requests with CIRA by providing all emails associated with the Authorization code request in an email to info@cira.ca "Authorization Code Request" as the subject field. CIRA will then work with the Registrar directly and provide you with a follow-up.

How can I update my Registrant / Administrative / contact information?

All updates to your .CA domain name must be submitted through your Registrar or reseller. Alternatively you may have access to a domain name control panel to perform the necessary updates. Please contact your Registrar to determine the process to updating your domain name information. Once the changes are made at your Registrar, the updates are reflected in the Registry (CIRA) and an automated email will be sent to the Registrant confirming the change.

How can I remove CIRA Privacy from my .CA domain name?

Contact your Registrar or reseller to add/remove CIRA privacy settings. CIRA applies Privacy by default to all .CA domain names registered to individuals.

Can I register a third level domain name (domain.on.ca)?

With the exception of registering municipal domain names, as of September 28, 2010, 3rd and 4th level domain name registrations are no longer offered.

The domain name I want to register conflicts with another, how so?

Third level domain names (domain.on.ca) were discontinued as of 2010. When this occurred, CIRA reserved all top level .CA domain names (domain.ca) that corresponded directly with a registered third level domain. In order to register a .CA domain name that conflicts with a third level, the requestor must ensure that they are the legal holder of all conflicting domains (should more than one are registered - domain.bc.ca, domain.on.ca e.g.). Furthermore, the request must be submitted through the sponsoring Registrar of the existing registration for the third-level domain name.

Where do I log a complaint in regards to a .CA domain name that is not Canadian?

All complaints are to be sent to info@cira.ca and should include all relative information pertaining to your complaint, including the domain name and a detailed description of the issue.

How can I register a Municipal domain name?

To apply for a reserved municipal .CA domain name you must complete the Certificate of Authorization to Apply for Registration of a Municipal Name. You must ensure that this form is completed properly and submitted to your Registrar of choice on the Municipalities letterhead. This form must be completed by an employee or officer of the municipality. The Administrative contact must also be a direct employee or officer of the municipality.

The Certificate of Authorization to Apply for Registration of a Municipal Name is available at the following link: http://www.cira.ca/assets/Documents/Legal/Registrants/CAARMN-01.pdf

How can I register a .CA domain name?

Registering a .CA domain name is simple - get started today. This page will give you all the information you need on how the registration process works.

How do I renew my .CA domain name?

To renew your .CA domain name, you must contact your Registrar. Don’t know who your Registrar is? Visit .CA’s WHOIS tool to look up the Registrar for your .CA domain name. 

Why can I not login to my CIRA account?

As part of our focus to streamline registering and managing a .CA, Registrant accounts including User Ids and Passwords are no longer required (as of October 2010). To verify your .CA domain name information, your Registrant contact information, or to make changes you must contact your Registrar.

How do I transfer ownership of my domain name?

To make changes to your Registrant name or domain name ownership you must contact your Registrar. If you want to transfer the domain name to another individual or entity, simply inform them that you want to transfer the ownership of said domain name, and they will explain the required steps to take.

How do I transfer from one Registrar to another?

Contact your current Registrar and request that they release all locks applied to the domain name and to provide you with the Authorization code or EPP code assigned to your domain name. This security code helps identify your domain name and is required to transfer the domain name. Your Registrar must provide you with the Authorization code within 5 days of receiving your request. Please note: The request for the Authorization code must be made from the Administrative contact`s email address listed on the domain profile. Once you receive your Authorization code, simply contact your new Registrar and process the transfer with them.

I received an email from you and the information is not accurate, can I update it?

All changes to your domain name information must be processed through your Registrar. The changes will then be automatically forwarded by your Registrar to our system.  If they information noted in our email is incorrect please inform your Registrar.

How can I register a To Be Released (TBR) domain name?

If you would like to register a domain name that is currently in the TBR stage of life, you can do so by contacting a CIRA Certified Registrar that participates in the TBR process or offers a .CA domain name backorder service. Please note that not all CIRA Certified Registrars participate in the TBR process or provide backorder services. To find a TBR provider visit the .CA Marketplace on the CIRA website, and use the Advanced Services filter on the left side of the page.

How can I update my DNS / Host names?

Please contact your Registrar or service provider for information on how to update your DNS/Host names.  The changes must be completed within their system, and will then be forwarded on to the .CA registry system.

I forgot the password to my Registrar account, and my email has changed, what can I do?

The Registrant of the domain name must contact their Registrar or service provider  to inquire about the validation process required to receive the login information for the account.

Changes made at my Registrar are not appearing in WHOIS, why?

Contact your Registrar in order to confirm that the updates have been completed correctly within their system. Your Registrar can confirm the updates were performed correctly, and when the updates will be sent to the CIRA system. 

If I am using my own name servers how do these get applied to my domain?

If you operate your own domain name server, before you can apply the server to a .CA domain name it must be registered with CIRA. If the name server uses a .CA domain name, the Registrar managing that domain must create the record with CIRA. If your name server ends with any other extension, any CIRA registrar may create the record for you.

Why is my transfer to a new Registrar not going through?

Ensure you have the correct Authorization code and that you are entering the code accurately. Contact your current Registrar to ensure that no transfer locks have been applied to the domain. The Registrar you are transferring to should be able to provide you with the reason the transfer is failing; this will also help in resolving the issue.

Can I transfer my domain while in Redemption Grace Period?

Yes, provided the Administrative contacts email address is valid and operational. This address must receive the code needed to transfer Registrars, and if the address is outdated it cannot be updated when the domain is in the Redemption period. In order to transfer the domain, you must first request the Authorization code from your current Registrar, and ensure that no transfer locks are applied to the domain. Once you have obtained your Authorization code, provide it to your new Registrar of choice and the transfer will take place.

How do I transfer hosting companies?

Transferring hosting companies involves changing the DNS or name servers associated with your domain name at your Registrar. The new hosting company will provide you with the new DNS values to apply to your domain name.

Tip: To ensure there is no downtime with your website or email ask your new hosting company for the steps to take to ensure the transition is seamless.

What do I do if I can’t reach my Registrar?

Should you have difficulties reaching your Registrar, ensure that you have the correct contact information. You can visit the .CA Marketplace to research the correct contact information for your Registrar. If your Registrar is not listed, contact CIRA Product Support at info@cira.ca or call 1-877-860-1411

If you are waiting on a request from your Registrar and have not received a reply within 48 hours, you can contact info@cira.ca and CIRA will work with your Registrar to address your request. Please include any relevant materials (i.e. emails) as an attachment to your request.

How long does it take to transfer Registrars?

The actual transfer of Registrar is instantaneous once the new Registrar submits the request to CIRA, provided the domain name is unlocked and the authorization code is correct. You must contact your new Registrar to confirm when they will attempt your transfer request.

Can I renew all my .CA domains on the same day?

The day and month your domain name expires cannot be edited. You can register your domain name for up to 10 years into the future. Regardless of the registration term, your domain name will always expire in the same month and on the same day.

How can I further secure my domain?

Always ensure to keep your Registrar account information safe (username and password).  You may want to follow-up with your Registrar to see if they offer a multi-factor authentication process, this means they will validate all change requests using multiple methods of authentication.  The strongest security for your .CA domain is through .CA Registry Lock. This service will implement locks on your domain name that only the Registry (CIRA) can remove. This means that no changes will be possible on the domain name unless an authenticated request was received by CIRA from your Registrar. Please inquire with your Registrar about the .CA Registry Lock product.

I renewed my domain name with my Registrar but the status still shows as Auto-Renew Grace, why?

CIRA automatically renews all .CA domain names on their expiry date, when the renewal is complete the domain enters the Auto-Renew Grace stage. When a domain name enters the Auto-Renew Grace period, the Registrar has the option deleting the domain name if they haven’t been paid for the renewal.  If the domain name is not deleted, the Auto-Renew Grace period will run its full length (45 days), before returning to the registered stage of life. If a Registrar deletes the domain name, it will then be sent to the Redemption Grace Period, the final stage of life (30 days). If a domain name is not renewed in this final stage of life, it will fully expire and be released into the public for a new registration.